Shipping policy

  

At TRICUO, we work hard to ensure your jewelry reaches you as quickly and safely as possible. Once your order is placed, here is what you can expect:

1. Order Confirmation & Processing

  • Confirmation: As soon as you complete your purchase, you will receive a confirmation email.

  • Processing Time: Our team typically prepares and ships orders within 24-48 business hours.

  • High Demand Periods: During new collection launches or sales periods, processing may take slightly longer due to high volume. We appreciate your patience and work to get your order out as fast as possible.

2. Delivery Address & Errors

TRICUO is not responsible for delivery failures caused by:

  • Incorrect or incomplete addresses provided by the customer at checkout.

  • Omitted information (missing floor number, gate code, etc.).

  • Failure to collect the package after delivery attempts by the courier.

If a package is returned to our warehouse due to an incorrect address, the customer will be responsible for any reshipping costs.

3. Order Cancellations by TRICUO

While we strive to fulfill every order, external factors may occasionally force us to cancel a shipment. If this happens, we will notify you within 48 business hours and issue a full refund to your original payment method immediately.

4. Missing or Delayed Orders

If you have not received your jewelry within a reasonable timeframe, please contact us at info@tricuo.com indicating your Order Number. Our team will review your order history and coordinate with the courier to find a solution as soon as possible.